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In Room Dining Order Taker

theoceanac · 30+ days ago
$30k+
Estimation
Full-time
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About the Role

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

Position Responsibilities

  • Dispatching in room dining orders and amenity orders to servers
  • Up sell and promote items
  • Answer guest questions regarding Food & Beverage Menu
  • Responsible for inputting order into point of sales system in a timely manner
  • Responsible for closing all open checks to the appropriate account
  • Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
  • Good organizational and computer skills
  • Performs all other related and compatible duties as assigned.
  • Excellent phone and customer service skills

Essential Functions

  • Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests
  • Ability to use writing implements and small workstation areas
  • Shift assignments may be irregular, and will cover days, nights, weekends and holidays
  • Ability to handle all types of guest related situations
  • Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
  • Ability to bend to speak through window opening waist high and into microphone chest high
  • Must be able to walk and stand for entire shift
  • Ability to work in a high-pressure environment

What’s Required

  • Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
  • Ability to effectively communicate with guests, co-workers and management
  • High School Diploma or equivalent
  • Ability to effectively communicate in English

Last updated on Feb 21, 2023

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