Service Desk Analyst (Contract)

Service Desk Analyst | Computer Information Systems | Lehi, UT | Hybrid (Contract) 

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. 

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.   

We’re searching for a Lehi, UT based Service Desk Analyst to join our Computer Information Systems team for a 6-month contract to provide hands-on assistance with the IT integration project of our Social Climb acquisition, while also providing technical support to our North American employees. The Service Desk Analyst will ensure Service Desk calls are logged, tracked, and managed in order to provide first-class technical user support for our internal employees. 

How You’ll Spend Your Time

• Provide 1st and 2nd line technical support to our North American employees while logging all service actions and incidents into ticketing systems 

• Interact with Social Climb employees on-site to assist with integration of systems and migration of data 

• Escalate calls to internal and external support when necessary to ensure resolution of inquiries 

• Communicate and interact with internal clients in order to help resolve IT related issues and provide answers within a timely manner 

• Engage in new starter and leaver processes while working with departmental heads to ensure systems are updated accordingly 

What Kind of Things We’re Most Interested in You Having 

• Prior experience in managing multiple Service Desk tickets simultaneously while executing strong attention to detail in a fast-paced environment 

• Proven success troubleshooting, installing, and maintaining both Windows and Mac devices 

• In-depth knowledge of Windows Administration (Azure ID, Exchange, Teams, SharePoint, etc.) 

• Ability to commute to Lehi, Utah 50% of the month 

• Sincere interest in working with a variety of technology and end user skill level 

• A knack for working both independently and collaboratively within a customer focused environment 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.