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Operations Associate, Chauffeur Acquisition

wheely · 23 days ago
£24,000 - £31,000
Full-time
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At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.

More than 40% of our team works in product & engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion. 

We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.

Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.

We are looking for a talented Operations Associate (Chauffeur Acquisition) to join us on our journey as we're growing rapidly and expanding our operations team to increase Wheely presence on the UK market. The ideal candidate will have excellent communication and organizational skills, and be able to take initiative to solve problems. If you are a self-starter and have a positive attitude, we want to hear from you!

Once Here You Will

  • Represent Wheely to the highest possible standard to our chauffeurs
  • Conversion of Chauffeurs Qualified Leads provided from within your assigned acquisition channels
  • Provide segmentation of warm & cold leads through screening to choose chauffeurs who link with Wheely standards
  • Propose Wheely as a solution fit to chauffeurs expectations in an intuitive and professional manner
  • Effectively communicate our proposition through calls and emails
  • Lead potential chauffeurs through the sales funnel until we are assured of their first journey with Wheely
  • Analyse key performance metrics to optimize your chauffeur pipeline
  • Communicate with operations and security departments to solve issues and ensure administrative activities are completed successfully
  • Share opportunities and successes with Wheely management

Your wider work for the team and Wheely:

  • Contribution towards Wheely best practice as Wheely expands globally
  • Contribution to continuous improvements of our systems and approach
  • Working in a fast-paced, dynamic environment, the candidate must be open to exciting new challenges on a daily basis

Our Ideal Candidate

  • Experience in proactive sales or account management would be beneficial
  • Excellent written and verbal communications skills
  • Able to manage a pipeline and multiple accounts in a fast-moving startup environment
  • Proven ability to be self-directed and work with minimal supervision
  • Basic analytical skills to monitor, report on, and measure your pipeline performance
  • Experience using a CRM system is beneficial
  • Resilient in the face of challenges
  • Fluent English

What We Offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours and an exceptional range of perks and benefits.

  • Competitive salary between £24,000 - £31,000 (salary number will depend on successful candidate's qualifications)
  • Medical insurance, including dental services
  • Life and critical illness insurance
  • Monthly credit for Wheely journeys
  • Lunch allowance
  • Cycle to work scheme
  • Professional development subsidies
  • Best-in-class equipment
  • Free parking at Syon Park (as it is an office-based role located in Brentford (Syon Park))

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Last updated on May 22, 2024

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