Team Member Care Advocate (Oakland, CA) - Spanish Speaking

The Team Member Care Advocate offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees. This role will sit onsite at two of the client’s locations in San Leandro and Richmond, CA.  

What you’ll be doing: 

• Identify and make referrals for work-life, financial & legal, and basic needs support 
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed 
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals. 
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits 
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. 
• Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Attend customer meetings as requested/appropriate.
• Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
• Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
• Demonstrate cultural humility and promotion of diversity, equity and inclusion 

What we expect from you: 

• Bilingual in Spanish and English required
• A masters in Social Work from an accredited university is preferred but not required 
• Experience working with diverse populations and backgrounds within the social work industry. 
• Experience helping organizations manage evolving workforce environments and norms is a plus. 
• Experience connecting individuals to resources quickly in times of crisis is a plus. 
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. 
• Experience assisting individuals through burnout, managing work-life balance isa plus.
• Ability to balance the needs of multiple stakeholders. 
• Flexibility and creativity when approaching workplace challenges. 
• Depth of knowledge of community resources. 
• Knowledge or experience in working with retail employees is a plus. 
• Excellent listening, written and verbal communication skills. 
• Acknowledge and embrace diversity and inclusion. 
• Motivated to go above and beyond for members to provide a high-touch experience. 
• Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks. 
• Stable transportation and ability to work from multiple onsite locations 
• Located within a 10 mile radius of job location listed

The target salary range for this position is $63,000 - $80,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. 

Last updated on Aug 21, 2024