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Senior Product Support Engineer

plivo · 30+ days ago

Bangalore (Remote)

Negotiable

Full-time

Apply

Roles and Responsibilities:

Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Document knowledge in the form of solution articles
Master the use of a helpdesk software
Collaborate with Product Management & Engineering teams to identify and drive improvements to our existing products

Skills Required:

Relevant Bachelor’s degree at a minimum 2-4 years of experience in a client-facing, technical support role.
Understanding and hands-on on at least one of the programming languages (Ruby, Python, PHP, Java, DotNet) or
Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues.
Knowledge of SQL, Networking (TCP/UDP/IP), and HTTP is a plus.
Obsessed with customer support and delighting the customers.
Knowledge of analytics tools such as MS Excel and Google sheets.
Team player who can engage with other functions to deliver a better customer experience and drive collaboration.
Proven track record of taking ownership of tasks and driving forward to resolutions.
Analytical, with the ability to interpret customer data and trends.
Excellent written and spoken communication skills, listening skills, and presentation skills.
Capable of working independently and developing relationships with customers, partners, internal team members, and other related stakeholders.
Willing to work on weekends

Perks and Benefits:

Remote first culture.
Home office Infra allowance.
Industry-leading compensation and benefits.
Premium healthcare/wellness benefits for employees and families.
Open culture and working with a young and dynamic team.
Career advancement opportunities.
A generous vacation policy leads to a great work-life balance.

•

Last updated on Apr 2, 2024

About the company

P

plivo

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