What You’ll Do
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
● 7-10 years hands-on experience in supporting JVM environment
● Extensive hands-on experience in debugging issues with JVM
● JVM diagnostics (thread dump, heap dump, Garbage Dumps)
● Experience with analyzing thread dumps, heap dumps, and Garbage dumps
● Experience with “outofmemory” patterns and providing recommendations
● Experience troubleshooting thread leaks
Preferred skills and qualifications
● Bachelor's degree in Computer Science, Information Technology, or Software Engineering