Call Center advisor

iSchool is currently seeking a dedicated and customer-focused Call Center Advisor to join our team. As a Call Center Advisor at iSchool, you will be responsible for providing exceptional customer service and support to students, parents, and teachers. Our mission is to provide top-quality online coding and technology education to students aged 6 to 18, and as a Call Center Advisor, you will play a crucial role in ensuring a positive educational experience for our customers.

Responsibilities

• Handle inbound and outbound calls with professionalism and excellent customer service skills.
• Respond promptly to customer inquiries, providing accurate information and resolving issues efficiently.
• Assist customers with placing orders, making payments, and navigating our online platform.
• Educate customers on the benefits and features of our online coding programs.
• Collaborate with various teams within the organization to ensure customer satisfaction and problem resolution.
• Maintain detailed and accurate customer records in our CRM system.
• Staying up-to-date with product knowledge and new releases.
• Meet or exceed key performance indicators, including productivity and customer satisfaction metrics.

Requirements

• Prior experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using CRM software and other customer service tools.
• Strong computer skills and ability to navigate various systems and platforms.
• Detail-oriented with excellent organizational skills.
• Passion for education and an interest in coding and technology is a plus.
• High school diploma or equivalent; higher education is a plus.
• Flexibility to work various shifts, including evenings and weekends.

Benefits

Compatible Salary.

Incentives and Bonuses.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities

Last updated on Jul 26, 2024