Browse
Employers / Recruiters

Remote Customer Service Specialist (Nordic Market)

thewkndreal · 30+ days ago
Remote
Negotiable
Full-time
Remote
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
<p>At FUNNZ we create and fully manage premium iGaming brands. We have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.<br></p><p><strong>About the Role</strong><br>Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service. Get ready to <strong>Make Mundane Magical</strong> as the first point of contact with our customers!<strong></strong></p><p><strong><strong>What You’ll Do</strong></strong></p><ul> <li>Provide outstanding customer service through chat and emails in both English and Nordic languages</li> <li>Respond professionally to a range of live chat and email queries from our players</li><li>Be responsible for KYC duties and Document Processing</li> <li>Listen, probe, and investigate inquiries to determine the underlying needs of the customer</li> <li>Communicate in a prompt, thoughtful, warm, and empathetic manner</li> <li>Provide first-time resolution where possible</li> <li>Remain vigilant of any suspicious activity and escalate accordingly</li> <li>Look to cross-sell and promote all opportunities</li> <li>Identify RG concerns within live communications and provide the necessary support</li> <li>Put the player first at all times!</li></ul><p><strong><strong>What We’re Looking For</strong></strong></p><ul> <li>Experience in Customer Service or a similar role in iGaming</li><li>Strong English proficiency, both written and spoken, along with skills in any Nordic language</li> <li>Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed</li></ul><ul></ul><p><strong>What Will You Find @ FUNNZ</strong></p><ul><li>A close team of 50 in Malta and Marbella</li><li>Opportunities to learn and do more than your usual customer service job</li><li>Socially responsible environment by dedicating time off to volunteer</li></ul> •

Last updated on Jan 29, 2025

See more

About the company

More jobs at thewkndreal

Analyzing
Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status