Client Support Consultant

Spartan Background

Explore Spartan’s culture and the impact you’d make in funding SMEs - view our Careers page.

Spartan focuses exclusively on financing entrepreneurs - we are changing South Africa one SME at a time and we are the ideal place for people who want to build our country, increase jobs and improve lives - through helping SMEs grow.

If you are looking to work with corporates and enterprise companies then this position is not for you.

Established in 1981, we provide businesses with debt financing for specialized needs. More recently since 2010 we have focused our mission, exclusively to help SMEs grow. Spartan does this by providing finance that backs entrepreneurs.

The entrepreneurs require many forms of funding for their business to scale from Growth Finance to Specialised Asset Finance and Working Capital Finance.

As a company, Spartan values a person with truthful candid talk, creativity, curiosity, conscientiousness and an obsession towards holistic learning & growth.

We’re more effective as a team that works closely together and engages with its customers and stakeholders, face-to-face – consequently we are entirely office based [i.e. no work-from-home mode].

Required Qualifications

Preferable the candidate should have an undergraduate degree.

Job Description

As a Client Support Consultant, you will engage with new & existing clients for funding enquires & applications, as well and ongoing client support. This role also engages primarily with the Credit team and with various stakeholders within the business. The role reports to Credit Operations Manager.

The candidate will be expected to but not limited to:

• Acting as a first point of contact for all Client enquiries & queries
• Spartan generates new business enquiries/applications for funding online marketing & advertising and via our partner network - you will be providing the client support & handling related queries
• Providing professional service to clients and ensuring any requests are executed to the highest standard
• Initiate discussions with potential clients that enquire or apply for financing from Spartan
• Managing relationships and nurture partnerships
• Track, evaluate and regularly report on pipeline of client financing enquiries & applications
• Assisting & working with the Credit Operations Manager and the Credit Analyst team ensuring the all requirements are fulfilled and expectations are met
• Promote and reinforce the role of Spartan as the financier to SMEs, constantly improving relationships with entrepreneurs and potential partners

  Desired Skills and Experience

• At least 3 years of client support/service experience
• Excellent communication skills (verbal and written)

• Dedicated team player

• Analytical mind, with good organizational skills
• Ability to take initiative, learn quickly and strive for results
• Techno savvy, with exposure to CRM systems and Microsoft Office tools

 Remuneration:

• Market related salary, with company benefits

 Application Requirements:

• CV
• Motivation Letter

 Industry

• Financial Services

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Last updated on Aug 27, 2022