Care Pro Training Associate

The Care Pro Training Associate provides an exceptional first experience for new Care Professionals (our caregivers) through conducting a high volume of orientations. This person will be responsible for vetting candidates as the final group interviewer and also ensuring each new employee is equipped with a clear understanding of our policies and their expectations on the platform. 

This is a hybrid role, supporting in-person training twice per week.

Responsibilities:

• Conduct 2-3 in-person orientations per week, as well as virtual orientations as needed
• Assist with the gathering and completion of pre-hire documentation when needed
• Build rapport with candidates, ensuring we provide an exceptional and engaging initial experience 
• Validate candidates’ fit for our platform based on their engagement and demonstration of aptitude and skill throughout the orientation & ensure adherence to Honor’s policies and procedures, recognizing when to escalate situations and when to problem-solve directly
• Liaise with internal and external team members to communicate Care Pro updates 
• Conduct reassessments & upskilling orientations for tenured Care Pros’ transfer skills as needed
• Complete post-orientation administrative tasks
• Participate in in-person recruiting events as needed
• Willingness to flex into other tasks to support the broader onboarding team as needed

Qualifications

• 1+ years experience teaching, training, or facilitating employee onboarding
• Excellent verbal communication and time management skills
• Ability to present to a group effectively, virtual presentation experience required
• Track record of identifying and adapting to individuals’ unique learning styles and needs effectively and compassionately 
• Strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros
• Strong customer service in all communications - in person or via phone, text, and e-mail

Last updated on Jul 31, 2024