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Client Manager

$112k+
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Full-time
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Who are we?

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.  

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

Our values-focused culture is best experienced at one of our 14 offices, including marquee locations in Chicago, IL; West Palm Beach, FL; New London, CT and Waltham, MA.

Who are we looking for?

We are currently seeing to hire talented Client Managers for our multiple brands/divisions/locations who are committed and passionate about our mission to keep foodservice operators thriving by saving them money and increasing the quality of their products. You will be responsible for managing new member accounts and working closely to add additional cost saving programs to their portfolio. You will be a key piece in a team driven culture and will manage accounts in conjunction with the Sales team.

Your impact:

  1. Onboard New Members: Organize and conduct onboarding of members to see through the initial introduction until member is completely set up within the system. .
  2. Client Relationship Management: Establish and deepen relationships with members by understanding their business objectives and providing exemplary support as their primary contact. Act as a trusted advisor, providing insights on how we can address their specific pain points and contribute to their success. Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities.
  3. Proactively anticipate customer needs and address concerns: Create recommendations and facilitate action for resolution. Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
  4. Industry Knowledge and Networking: Stay updated on the latest trends and challenges within the restaurant industry. Attend relevant industry events, conferences, and networking opportunities to expand your knowledge and establish meaningful connections within the market.
  5. Reporting and Collaboration: Maintain excellent sales metric hygiene through daily sales activity updates in Salesforce. Collaborate with the product development and customer support teams to relay member feedback and contribute to the ongoing improvement of our platform offerings. Organize and conduct business reviews, member calls, virtual and face to face meetings, track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information.

About you:

  • Bachelor’s degree or relevant experience
  • 3+ years of account/client management or relationship building experience, preferably within the restaurant industry or related fields. Solid understanding of restaurant operations a plus
  • Excellent communication and presentation skills, with the ability to convey technical information in a clear and compelling manner.
  • Strong negotiation skills and the ability to navigate complex sales cycles. 
  • Self-motivated, results-driven, and capable of working effectively both independently and as part of a collaborative team.

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Last updated on Feb 13, 2024

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