DEPARTMENT OVERVIEW:
Fenway Park Tours Department welcomes over 300,000 visitors and guests year-round as it is a local and international bucket list stop for many. Fenway Park is revered as “America’s Most Beloved Ballpark” by Major League Baseball and baseball enthusiasts and our tour guides share their invaluable knowledge and passion for all things Red Sox highlighted on each tour.
POSITION OVERVIEW:
Fenway Park Tours is looking for new Tour Guides to share the history and nostalgia of Fenway Park. Tour Guides are responsible for leading tours on a part-time basis during the season as well as the off season. The Tours department is looking for candidates who are excited about showing off the history of Fenway Park to fans and visitors!
Tours operate seven days a week, 9 a.m. — 6 p.m. (in season) 10a.m. – 6p.m. (off season). With holidays, weekends and evening availability required throughout the year. This role is a part-time role with hours that will vary depending on the time of year, for example, during the season tour guides can work up to 35 hours a week.
RESPONSIBILITIES:
- Responsible for providing public, private and special event tours of Fenway Park.
- Work various tour customer information locations within and around the ballpark.
- Answer inbound calls to the Tour department.
- Respond to e-mail and voicemail inquiries about the Tour department.
- Assist with other administrative duties as they arise.
- Provide group tours and customer service.
- Provide daily operations set up and support
CHARACTERISTICS / QUALIFICATIONS:
- Must be 18 years of age or older
- Experience in public speaking and speaking to large groups
- Exhibits an enthusiastic and welcoming demeanor
- Ability to manage time effectively and efficiently
- Professional demeanor and conduct
- Ability to multi-task and retain information quickly
- Weekend, evening and holiday availability is required
- Bilingual candidates welcome
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
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Last updated on Dec 9, 2024