Hygiene Install/Special Services Team Manager

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team.

Based in our Eagle Farm office, this role is to lead and manage the Install and Special Services team and oversee the warehouse operations and stock management. . This team provides Installations, removals and repairs of Initial Hygiene products and services, as well as routine servicing including first aid kits, Air purification systems, scenting and also Steam cleans of urinals/washrooms etc

Reporting to the Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance and customer satisfaction.

The main duties for this role will include, but not be limited to:

• Supervise, develop and coach a team of Service Technicians with potential to further growth in service head count
• Manage all aspects of inventory control and warehouse area for Hygiene
• Maintain strong key stakeholder relationships within our customer portfolio
• Conduct & participate in monthly team and safety meetings
• Conduct regular site quality audits
• Conduct  regular performance assessments with the team 
• Inducting and training new staff members to the team
• Managing and reviewing service runs
• Administration related to servicing activities
• Managing customer feedback
• Covering service runs for Technicians when required
• Ongoing performance management
• Controlling service costs for your area
• Look after Pays eg: Kronos 

The ideal candidate will possess and be able to demonstrate:

• Team Supervision
• Excellent customer service skills and negotiation skills
• Excellent communication skills, both written and verbal
• Excellent PC skills, report preparing and attention to detail
• Ability to work well under pressure and meet KPI's
• Time management skills
• Strong problem solving skills with the ability to think outside the box
• A current Australian Driver's licence is essential
• Willing to perform all tasks as a technician
• Forklift licence preferred but not essential 

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

You will receive a competitive salary package + bonus structure, fully maintained company vehicle, mobile phone and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU!

Only candidates that meet the requirements of the role will be shortlisted and invited to attend the interview process.

Last updated on Aug 28, 2024