About the job 👇
Become a part of our SSAI platform team. As Video Operation Engineer, you will be an essential member of our very committed and experienced Scrum team and build features from concept to production.
You will be using state-of-the-art technologies like Microsoft Azure, Node.JS, Redis, MongoDB, Fastly CDN, Akamai CDN, and Elecard Boro to maintain and extend our microservice-based software system.
We are constantly improving our ways of cooperation. Your ideas, feedback and suggestions are much appreciated and taken seriously. You will be part of an international team including Video Specialists, Customer Support Specialists as well as Developers and Development Operations Specialists and Software Architects.
What you will do ✏️
You will work closely with the developers and operations teams to increase the stability, scalability, and security of our software system. With your deep knowledge of video technology and development, you will support the company in improving our Server-Side Ad Insertion platform.
In particular, you will:
- Be the contact person for the development team / dev ops for technical, video-related questions.
- Bring in your knowledge as a Video Operations Engineer to support the product team in finding solutions for customer needs.
- Analyze feature requests from customers and find a strategy on how to implement them.
- Support the operations and QA teams with all technical and video-related questions.
- Be the 2nd level support for our B2B customers.
- Look for the root cause and a fix/mitigation for upcoming customer issues.
- Perform root cause analysis for all critical incidents and when specifically requested by customers.
- Report bugs to the development team and support your colleagues in finding solutions to fix them.
- Analyze incoming data from the customer (video data, manifests, SCTE markers, etc.) for setting up new channels and identifying potential criticality.
- Support the operations team in channel setup and issue analysis. - Analyze the findings of the QA team, check if there are issues in the testing procedures or bugs to be handled by the dev team.
- Identify and potentially work on tickets that can be developed.
Your skills and experience💡
The must-have for excelling in this role:
-3+ years of experience in working with media streaming technologies (IPTV, OTT, HbbTV, MPEG-TS, HLS, DASH or similar).
-Mastery of video and audio codecs, packaging formats, and data transfer of A/V content including video and audio encoding configuration with professional and open-source tools.
-Strong analytical and problem-solving skills.
-Team player attitude with a strong customer service orientation.
-Fluent English both spoken and written.
Nice to have:
-Familiarity with scripting languages (e.g., PowerShell, Python, Bash) or frameworks (e.g. Node.JS, React, etc.).
-Experience with video player development.
-Familiarity with different DRM systems.
-Experience in the configuration of CDN systems.
-Worked with web technologies as the underlying architecture for video streaming.
What we offer
A diverse and highly technological environment in which to grow your career.
With great team spirit and low hierarchies, you will be an important part of our very committed, innovative and fast-growing team. We constantly strive to improve our ways of working together. Ideas, feedback and suggestions are welcome and taken seriously.
You will have a large impact with what you do on global target markets facing class-A customers and top-level partners within the tech and entertainment industry.
We are flexible in working hours and we always invest in the growth and education of our team members. We will support your participation in exciting industry events, workshops and advanced training, when applicable.
In our company we believe that the greatest business is to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. That’s why we are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, sexual orientation, gender or identity, national origin, age, marital status, or disability.
Sounds like something you want to be part of? Submit your application!