Title: Catering Sales Manager – Ethnic Market Focus
Company: Embassy Suites by Hilton Boca Raton
Location: Boca Raton, Florida
About Us:
Embassy Suites by Hilton Boca Raton offers luxury, exceptional service, and a strong connection to local culture. We’re seeking a Catering Sales Manager to drive ethnic and social events, creating unforgettable experiences for a diverse clientele.
JOB SUMMARY
The Catering Sales Manager is responsible for soliciting, booking, and coordinating ethnic and social events, ensuring they exceed sales goals and are flawlessly executed with a focus on customer satisfaction.
CANDIDATE PROFILE
- Education: High School Diploma required; 4-year degree preferred
- Experience: Minimum of 5 years in catering/events, with 2 years in a leadership role
- Skills: Proficiency in Microsoft Office and catering software a plus
KEY RESPONSIBILITIES
- Sales & Business Development: Solicit, negotiate, and book new and repeat business through outside sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet or exceed revenue goals.
- Event Planning & Execution: Coordinate events, collaborating with clients and culinary teams to create tailored, culturally-rich experiences.
- Budget & Revenue Management: Ensure events meet financial targets while delivering excellent customer satisfaction.
- Market Leadership: Stay ahead of trends and competitors, ensuring the property is a leader in ethnic and social events.
- Customer Service: Address client issues promptly, ensuring positive experiences and repeat business.
- Client Engagement: Plan, up-sell, and detail the meeting/function with clients, including space requirements, times, equipment, menus, and decorations, ensuring a seamless execution of the event.
- Reporting & Administration: Prepare status and end-of-period reports, maintaining accurate records of bookings, contracts, BEOs, and client communications.
- Collaboration: Work closely with the sales, operations, and culinary teams to ensure cohesive event planning and flawless delivery.
- Problem-Solving: Resolve customer issues, complaints, and challenges while maintaining a high level of service.
- Safety & Compliance: Adhere to hotel safety policies, ensuring a safe working environment and reporting accidents or injuries in a timely manner.
- Other Responsibilities: Participate in necessary meetings, conference calls, and special projects as needed. Ensure your work area is clear and efficient.
QUALIFICATIONS
- Proven track record of driving sales and exceeding revenue targets
- Strong communication, negotiation, and organizational skills
- Familiarity with the Boca Raton market and cultural trends
- Ability to work evenings, weekends, and holidays
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Last updated on Feb 7, 2025