Browse
Employers / Recruiters

Customer Care Specialist

supercare-health · 14 days ago
$37k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

**PLEASE NOTE THIS IS AN IN-PERSON ROLE**

Essential Duties:

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

  • Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
  • Maintains open communication with patients/clients and referral sources
  • Responds to patient/client questions and problems
  • Services walk in customers as needed
  • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
  • Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
  • Verifies medical necessity with physician
  • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
  • Verifies payer (with matrix), obtains authorization, expiration date
  • Verifies patient demographics and prior equipment usage with patient
  • Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
  • Enters data and each order (new or otherwise) in system accurately and in a timely manner
  • Processes closet and on call orders as received
  • Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
  • Process orders to shipping or dispatching for Technician or RT deliveries
  • Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
  • Attends all departmental meetings, company meetings, and in-services
  • Reports to work daily and is ready to work at the scheduled start time
  • Works Saturday assignment as needed or scheduled
  • Performs any other duties that may be requested by supervisor or management
  • Understand and adheres to all of SuperCare Health company policies
  • To remain knowledgeable to date on all products, guidelines and insurance coverage trends
  • Maintain a professional safe and clean work environment.
  • Understand and adheres to all of SuperCare Health company policies.
  • Perform all other duties as assigned and required
  • Must meet minimum of monthly goals
  • Schedule- varying start times
  • Fundamental Computer Skills

Education and or Work Experience Requirements:

  • Experience with Medical Supply Company
  • Knowledge of diagnosis and Medical terminology
  • Excellent Customer Service skills
  • Detail oriented
  • Previous Management/Supervisor or Lead experience
  • Proficiency in Microsoft Word, Outlook, and PowerPoint
  • Experience in healthcare, medical and/or HME industry (preferred)
  • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
  • Strong organizational skills and detail oriented

Location

  • Corporate location is in City of Industry.

Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Araceli Richardson - Jr. Recruiter LinkedIn

Last updated on Jul 1, 2024

See more

About the company

More jobs at supercare-health

Analyzing

Remote

 · 

30+ days ago

City of Industry, California

 · 

21 days ago

Windsor, California

 · 

21 days ago

Riverside, California

 · 

21 days ago

Reno, Nevada

 · 

21 days ago

More jobs like this

Analyzing
Account Coordinator$37k+
G
Grapevine ·  Influencer marketing platform for YouTube

Boston, Massachusetts

 · 

30+ days ago

Accounts Payable Coordinator$14.78+ / hour
BC
Blairco Heating & Air Conditioning ·  HVAC and plumbing services

Altoona, Pennsylvania

 · 

30+ days ago

Title Insurance Customer Service Template$37k+
R
rajdnwiu7c8r934thp9x1p3cy8m5bv00f9sctvg8eqkxizduzvwvbmtwwys93l1z

Marina del Rey, California

 · 

30+ days ago

Client Support Professional$37k+
FL
FoxHill LLC ·  Healthcare management and consulting

Remote

 · 

30+ days ago

Customer Service Representative 1$37k+
9
9xjdnwf8nt489qdiu4ab0qq7clsnet01f27n6pjaxju02yq1u697ou3dvfougsq9

Tyler, Texas

 · 

30+ days ago

USA - Customer Service Representative II - 1st shift$37k+
avjdnwvktc8z3bx6l3wwkvfirw921o01dc13686pl8p2ms6rppml7fy62a3w25ra

Deerfield, Illinois

 · 

30+ days ago

Customer Service Representative - 2nd Shift$37k+
B
b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Portage, Michigan

 · 

30+ days ago

Customer Service Representative III$37k+
R
rsjdnwc9jel4i3xyjsm3m8vnhrmayk037bphn44zg3i1bl3dcjtqhqlclsisinpr

Alpharetta, Georgia

 · 

30+ days ago

Dundalk, Maryland

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your CV.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your CV. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status