Director Sales and Onboarding

Location Details: United States, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is on a mission to empower small and medium entrepreneurs to sell anywhere. At GoDaddy, we are seeking a dynamic and experienced Director of Sales and Onboarding to lead our Do-It-For-You (DIFY) services conversion and activation businesses.

In this role, you will have the opportunity to modernize our onboarding process by integrating it into the sales consultation stage. By applying transcription and gen-AI augmentation tools, you will contribute to achieving faster and more effective conversion and activation outcomes. This forward-thinking approach aims to provide customers with a seamless transition from sale to activation, resulting in a flawless onboarding experience.

As the Director of Sales and Onboarding at GoDaddy, you will be part of a world-class company known for its innovation and dedication to excellence. Joining our team means working alongside individuals who consistently demonstrate strong problem-solving skills and a drive for continuous improvement. We foster a collaborative and inclusive environment where your ideas and contributions will be valued and supported.

What you'll get to do...

• Develop and implement a strategic plan to integrate onboarding into the sales consultation stage, ensuring a seamless transition for customers from sale to activation
• Partner cross functionally with vendor partners, product, and engineering teams to leverage transcription and gen-AI augmentation tools to streamline the onboarding process, improving efficiency and customer happiness
• Collaborate with sales, product, and customer success teams to ensure a coordinated approach to onboarding that meets customer needs and drives business growth
• Identify important measures and indicators to assess the efficiency of the onboarding process and make informed decisions to improve results
• Lead and mentor a team of Sales and Onboarding leaders to deliver exceptional service and support to customers throughout their journey
• Keep updated on industry trends and effective strategies in onboarding and sales to consistently improve and bring innovation to our processes

Your experience should include...

• 8+ years of experience in sales, onboarding, or customer success roles, with a proven track record of driving revenue growth and customer happiness
• A strong focus on customer satisfaction and a dedication to providing outstanding service and support
• Experience working in a fast-paced, high-growth environment, preferably in the technology or SaaS industry
• Strong leadership skills with the demonstrated ability to build and motivate teams that consistently achieve exceptional results
• Ability to collaborate cross-functionally and influence partners at all levels

You might also have...

• Bachelor's degree in business, sales, marketing or equivalent experience
• Master's degree in business, sales, marketing or equivalent experience
• Experience with transcription and gen-AI augmentation tools is a plus

 

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.  

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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Last updated on Aug 22, 2024