Description: Location :100% ONSITE in Salt Lake City, Utah ---Duration: 12 Months Business Hours = 9:30 to 6:30 PM MST (4 days a week with 10 hr shifts / rotating weekend schedule)
Must have skills: NetApp / NAS
Project Tasks Operational Residents may perform the following over the duration of the engagement:
Administration:- Monitors, reviews, and manages Dell infrastructure
- Manages user requests
- Manages and reviews log files
- Generates regular operational reports
Problem Management:- Isolates and troubleshoots incidents
- Performs service incident coordination
- Opens service requests on behalf of the Customer
- Participates in root cause analysis review
Change Management:- Performs software/firmware management assistance and collaboration
- Implements change management requests
- Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders
- Manages migration activities (monitor reports)
Continual Service Improvement:- Recommends procedure changes that result in operational optimization
- Shares best practices from other engagements
- Provides performance tuning recommendations
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Last updated on Jul 15, 2022