Implementation Specialist

As an Implementation Specialist, you will:

• Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team. 
• Perform on-site and remote installation, configuration, and customer training. 
• Manage time and resources to facilitate multiple implementation projects simultaneously. 
• Ensures customer success and satisfaction in a friendly and courteous manner. 
• Maintains customer records by updating account information and task status using project management tools and methodologies. 
• Continually investigates products and gains industry knowledge to improve performance and skill set. 
• Work independently to accomplish tasks to meet performance requirements. 
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques. 
• Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project. 

You are a strong fit for this role if you have:  

• Exceptional communication and customer service skills.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.
• Proficiency in all Microsoft Office applications and SQL database management systems is a plus.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Detail-oriented.

Benefits: 

• Competitive Salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)
• The work/life set up you need to be successful

Last updated on Dec 13, 2023