IT Service Desk Engineer (Boston)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

As an IT Service Desk Engineer you will be responsible for supporting and empowering ezCater business units so they have a smooth and highly performant technology experience. ezCater is an agile, dynamic culture that fosters and encourages cross team collaboration and requires the ability to be flexible and adapt to the ever-changing work priorities and requirements as we are a fast growing company. For this role we are looking for ​​candidates with strong interpersonal skills, who enjoy cupcakes, and are able to successfully work on a team.

As a Service Desk Engineer you will support a hybrid workforce with some people in the office and others remote so great communication skills (written, verbal, and presentation) are incredibly important.

 

What You'll Do:

• Resolve technical service desk tickets through Zendesk ensuring that end users have clarity and transparency into the process for resolution
• Onboard and offboard employees via Okta and other internal tools
• Assemble, install, upgrade and configure new computing resources, including hardware, SaaS software, and applications in a Mac and Windows environment.
• Troubleshooting network connectivity issues in our Meraki & Fortigate environment
• Maintain accurate asset management via JAMF and NinjaOne.
• Manage employee building access via Brivo security software.
• Manage employee software access via Okta
• Support on-site and remote company meetings
• Setup and manage Google accounts and other various Google products
• Triage automation software and identify areas for automation implementation.
• Conduct day one new hire training of ezCater employees.
• Assists with IT projects on an as needed basis
• Provide on-site and remote support for company Zoom meetings

What You Have: 

• A passion for solving technical problems and a desire to help others.
• A friendly and outgoing personality.
• A focus on achieving positive outcomes to technical issues.
• An ability to conceptualize and implement new solutions that improve the experience of our employees and the IT team members that support them. 
• An ability to own the resolution of reported issues through to completion. 
• Strong attention to detail. 
• Experience in providing support for an endpoint fleet of Mac & Windows via JAMF & NinjaOne.
• Supported modern enterprise SaaS platforms  (Google, Slack, Okta, Zoom, O365, etc)  
• Experience administering Atlassian products (JIRA/Confluence)
• Working knowledge of Zoom Room Video Conferencing and DTEN’s
• Ability to work from the Boston office 3-5 days per week.
• Able to lift/move desktops & monitors.
• 3+ years in a Helpdesk / End User Support or similar role.

 

The national cash compensation range for this role is $67,000 - $89,000* per year.

 

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What you’ll get from us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

 

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Last updated on Aug 13, 2024