Executive IT Support

Roivant’s mission is to systematically reduce the time, cost, and risk of delivering new medicines to market by accelerating the development of promising drug candidates to improve the lives of patients and their families. Since its inception in 2014 Roivant has achieved the following critical milestones in support of its vision: built over 20 portfolio companies (Vants); 5 successful IPOs; $3B partnership with global pharma; pipeline of over 40 assets across various modalities and therapeutic areas; 8 successful phase 3 readouts since 2019; launched VTAMA®, (tapinarof) cream, 1%, for the topical treatment of plaque psoriasis in adults.  Building upon this track record of establishing a robust pipeline through in-licensing and acquisition of novel assets and technology platforms, Roivant is currently building new capabilities in drug discovery and expanding upon existing development disciplines to become the leading tech-enabled pharmaceutical company. 

To learn more about our story and company culture, please visit us at https://roivant.com/ 

Position Summary: 

The Executive IT Support role is a critical position within our organization, responsible for delivering top-tier technical support to several of our company’s executives. This individual will be responsible for providing personalized assistance to executive-level users, troubleshooting hardware and software issues, and implementing technology solutions to meet their needs. The ideal candidate will possess a unique blend of technical expertise, exceptional communication skills, and a proactive approach to problem-solving. 

Key Responsibilities: 

• Provide personalized technical support to executives, including troubleshooting hardware and software issues, resolving network connectivity problems, and addressing any other IT-related concerns. 
• Manage executive-level IT requests and prioritize tasks based on urgency and impact on business operations. 
• Set up and configure new devices and software for executives, ensuring seamless integration with existing systems and security protocols. 
• Collaborate with internal IT teams to escalate and resolve complex technical issues that require specialized expertise. 
• Proactively identify opportunities to streamline IT processes and enhance the efficiency of executive technology tools and systems. 
• Develop and maintain documentation of executive IT setups, preferences, and troubleshooting procedures to ensure continuity of support. 
• Stay current on emerging technologies and industry trends to provide recommendations for improving executive productivity and leveraging new tools and platforms. 
• Maintain confidentiality and professionalism when handling sensitive information and executive communications. 
• Provide training and guidance to executive team members on best practices for utilizing IT resources effectively. 

Requirements: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support roles, with a focus on providing white glove support to multiple executive-level users. 
• Available to work on site from our NYC office five (5) days a week; able to travel as needed. 
• Excellent interpersonal and communication skills, with the ability to confidently communicate and convey technical information clearly and concisely to non-technical stakeholders. 
• Customer service oriented with the ability to provide after hours support. 
• Proven track record of delivering exceptional customer service and building trusted relationships with executive leadership. 
• Proven experience supporting a wide range of technology devices and platforms, including Windows, macOS , mobile devices and cloud platforms like M365 and Google Workspace. 
• Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment. 
• Strong technical expertise in IT systems, SaaS, networks, hardware, and software. 

Base salary for this role will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market conditions.  The expected base salary for the role will generally be between $105,000 - $120,000 per year at the commencement of employment, but the final salary offered may be outside this range based on individual circumstances and business and market conditions. 

Base salary if hired is only part of the total compensation package, which, depending on the position, may also include other components such as discretionary bonuses, equity, and Company-sponsored benefit programs.

This position is at-will and Roivant reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance and business and market conditions.

Roivant Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We will not accept unsolicited resumes nor outreach from agencies. Please do not send agency resumes to our website or Roivant Sciences and affiliated employees. Thanks!

Last updated on Mar 14, 2024