· Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
· Monitor and maintain portfolio of assigned accounts on AR Aging, small balance write-offs, customer account reconciliations, invoice issues/discrepancies, resolve unapplied cash and short-paid invoices
· Accurately document all interactions and account level issues with customers on AR Chasing Google sheet
· Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations to the Collections Manager
· Maintain customer records in all financial and order systems
· Field incoming calls and assist with management of AR email inbox
· Assist with vendor portals, along with completion of vendor registration/ACH forms
· Establish and maintain effective working relationships and communication with customers, including collections, billing, sales and accounting team
· Perform other tasks assigned by Collection Manager