Junior Implementation Specialist

At RLDatix, our mission is to make healthcare safer and more efficient so that every patient receives the best possible care. Our innovative healthcare operations platform is recognized globally and provides insights into risk, safety, compliance, provider lifecycle and workforce management. Our commitment to healthcare safety and quality is supported by over 2,100 employees worldwide who are dedicated to making a positive impact.

Germany is a key growth market for RLDatix, with 60 employees, over 700 customers and 3 strategically located offices across the country. We are actively investing in our German operations to further strengthen our service offerings and expand our presence. As an Account Manager/Consultant, you will become an integral part of our mission to improve healthcare safety and quality in Germany and beyond:

Your responsibilities:

You will play an important role in the implementation of RLDatix software products in German hospitals. Your tasks will include

·       Team work and independent project management, maintenance of our software products and follow-up support

·       Creating and implementing customer-specific solutions

·       Implementation, installation and documentation of our software solutions

·       Contact person for customers

Who we are looking for:

We are looking for candidates who are committed to making a difference in the healthcare industry by providing excellent customer service. Ideal candidates should have:

·       ability to work independently

·       Professional demeanor and good interpersonal skills in dealing with both customers and colleagues 

·       Initiative, excellent self-organization, assertiveness and flexibility.

·       A background in implementing software projects (HR software) OR in Payroll processing, ideally in the healthcare sector, would be advantageous

·       Problem solver mentality

·       German language level of C1 as a minimum

·       Good written and spoken English skills

What we offer:

At RLDatix you will be part of a dynamic team contributing to a global leader in health security. We offer:

·       An important role in supporting customers, contributing directly to improving safety and quality in the healthcare sector.

·       Flexible working hours and the option to work remotely to support your work-life balance.

·       A collaborative, supportive work culture with flat hierarchies and fast decision-making.

·       An experienced mentor who will support you during the induction process and ensure a smooth transition into our team.

This position is an exceptional opportunity for those who are passionate about using technology to improve healthcare. As part of RLDatix, you will not only advance your career, but also contribute to a safer and better healthcare system.

Who we are looking for:

We are looking for candidates who are committed to making a difference in the healthcare industry by providing excellent customer service. Ideal candidates should have:

• Degree in IT, computer science, business informatics, a related field or equivalent IT training.
• Strong conceptual and analytical skills and the ability to work independently.
• Professional demeanor and good interpersonal skills in dealing with both customers and colleagues 
• Initiative, excellent self-organization, assertiveness and flexibility.
• Willingness to visit our customers in Germany on a regular basis
• A background in implementing software projects (HR software) in the healthcare sector would be advantageous
• Experience in conducting user workshops (planning, leading and taking minutes of meetings)
• Experience in conducting product training, both one-on-one and in small groups
• Problem-solver mentality
• Good written and spoken German and English skills

Last updated on Sep 29, 2024