Regional Training Lead, TH, Canada East

Our Opportunity:

The Regional Training Lead is responsible for providing training to Restaurant Teams and Owners on operations matters including profitability, Guest service, products, equipment, standards and management practices. The RTL is an expert on all Tim Hortons Restaurant Operations topics both at the 4-wall, tactical level and the strategic, enterprise level.

This anticipated regional scope of this position is: Quebec

Roles and Responsibilities:

• Prepare, organize and deliver all aspects of large-scale training sessions to Restaurant teams
• Deliver targeted in-restaurant training to small groups on tactical operations procedures and best practices
• Analyze data (SOS, Guest Feedback, REV, profitability) to identify operational opportunities and apply problem solving methodology to create training solutions
• Develop training materials, including trainee and instructor guides, job aids, assessments and support tools
• Create and deliver reporting on KPI progress including training completion and satisfaction
• Analyze data (SOS, Guest Feedback, REV, profitability) to assess effectiveness of training and adjust strategy accordingly
• Develop and manage relationships with Restaurant teams and owners
• Work independently to manage schedule to meet KPIs

Required Skills:

• 3+ years of Restaurant and Franchisee operations experience
• Minimum 1-month management of Tim Hortons Restaurant experience (training provided upon hire)
• Must be fluent in both English and French
• Proficient in all Microsoft excel tools (excel, ppt, word)
• Strong presentation and communication skills
• Strong written and oral communication and ability to translate technical and or complicated materials into effective training materials
• Time management skills and ability to schedule, organize and execute on all logistics of event management
• Expert operations knowledge on all:
• In-restaurant operational procedures
• Inventory management, production, Guest service, equipment, P&L management (F&P, labour, opex), management routines, Team training
• Enterprise strategy:
• District manager routines, recruitment and retention
• Metrics and reporting tools
• Tableau dashboards, SOS, SMG, OnBrand 360

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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Last updated on Sep 25, 2023