Browse
Employers / Recruiters

Field Account Manager

cargurus · 12 days ago
$81k+
Estimation
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role Overview

The Field Account Manager (FAM) collaborates with our Enterprise dealer partners to manage post-sale dealership onboarding and to then provide continuous support throughout the customer lifecycle. As the primary contact for our dealer partners, FAMs are responsible for delivering effective and communicative support and offering proactive and consultative feedback. FAMs deliver service and performance-related discussions with a primary focus on retention through engagement, while also influencing revenue growth as an indicator of customer satisfaction. 

What you'll do

  • Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
  • Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
  • Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
  • Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
  • Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
  • Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships. 
  • Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
  • Serve as the primary liaison for technical, billing, and content issues.
  • Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.

What you'll bring

  • At least two years of Account Management or Client Services experience.
  • Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment. A demonstrated curiosity and growth mindset.
  • Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
  • Google Suite (and adjacent) expertise.
  • A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
  • Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
  • Track record of strategic collaboration and strong communication skills.
  • Ability to travel in-market quarterly for QBR and customer-facing engagements.

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Last updated on Jul 2, 2024

See more

About the company

More jobs at cargurus

Analyzing

Addison, Texas

 · 

30+ days ago

Addison, Texas

 · 

30+ days ago

Dallas, Texas

 · 

30+ days ago

Dallas, Texas

 · 

30+ days ago

Dallas, Texas

 · 

30+ days ago

More jobs like this

Analyzing

Burnsville, Minnesota

 · 

30+ days ago

Chicago, Illinois

 · 

30+ days ago

Sales Representative$67k+
EL
Extreme Nutrition LLC ·  Sports Nutrition and Supplements

Mercedes, Texas

 · 

30+ days ago

New Business Sales with YouTube Platform$81k+
G
Grapevine ·  Influencer marketing platform for YouTube

Boston, Massachusetts

 · 

30+ days ago

Remote

 · 

30+ days ago

Remote

 · 

30+ days ago

Remote

 · 

30+ days ago

New York, New York

 · 

30+ days ago

St. Louis, Missouri

 · 

30+ days ago

Remote

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status