Community Specialist

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Community Specialist, you'll play a pivotal role in nurturing and growing our vibrant user community. You'll be the driving force behind fostering engagement, facilitating discussions, and providing valuable insights to enhance our products and services. Collaboration with internal teams such as marketing and product management will be key as you represent the voice of our community within Lucid.

In this dynamic role, you'll have the opportunity to shape the direction of our community strategy with a particular focus on amplifying the community’s reach and activity. You'll be the face of Lucid to our users and an important part of their daily experience with Lucid, embodying our values of innovation and excellence in every interaction. 

Responsibilities:

• Work with the community team to cultivate and maintain a thriving community for all Lucid users. Build and execute a community strategy that supports Lucid’s business objectives and serves as a tool for specific teams.
• Build product expertise by completing product support training. Answer community posts and customer tickets, providing thoughtful and timely responses to users. Engage in inspiring conversations about best practices with encouragement and insight.
• Moderate community discussions and analyze community metrics to measure engagement, identify trends, and inform strategic decisions.
• Design and implement digital marketing strategies via cross-functional partnerships to increase community visibility and engagement.
• Promote the community through various channels including social media, email campaigns, and webinars. 
• Drive meaningful activity in both the community and Lucid’s products through compelling content, events, contests, and other engagement programs. 

Requirements: 

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
• Knack for detail, goal-setting, and project management.
• Proactive and self-motivated, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Analytical mindset, with the ability to interpret data and derive actionable insights.
• Ability to navigate ambiguity and tackle unsolved problems with energy, innovation, and passion.
• Strategic thinking skills to build, share, and execute community vision in a fast-paced and dynamic work environment.

Preferred Qualifications:

• Background in digital marketing, content, social media, events, or support roles.
• Basic understanding of digital marketing channels such as SEO, social media, and email marketing principles, as well as web analytics. 
• Experience with copywriting.
• Familiarity with SaaS products and the technology industry.
• Experience organizing and hosting virtual or in-person events.

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Last updated on Aug 6, 2024