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Network Support Technician (Onsite)

Negotiable
Full-time
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Detailed Description

We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.

Roles and Responsibilities:

  • Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
  • Support the setup and configuration of software applications and operating systems.
  • Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
  • Conduct hardware replacements and upgrades as required.
  • Document all actions in accordance with standard company policies and procedures
  • Provide hands-on assistance with network cabling, patching, and connectivity issues.
  • Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
  • Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
  • Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
  • Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices

Additional Duties:

  • Additional duties as assigned

Skills and Experience:

  • Proven ability to troubleshoot and resolve technical issues
  • Ability to react quickly and professionally in stressful situations
  • Superior multitasking skills in stressful situations
  • An attitude that puts a sense of urgency around restoring client services
  • ITIL Foundations considered an asset
  • Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
  • Must perform well in high-energy, dynamic, and team-oriented environments
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Must possess effective verbal and written communication skills
  • High degree of initiative, mature judgment, and discretion
  • Client experience focused
  • Ability to lift up to 75 lbs.
  • Clean driving record and ability to pass background checks

Minimum Qualifications/Technical and Educational Requirements:

  • High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
  • Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
  • Strong understanding of computer hardware, networking principles, and IT infrastructure.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a team environment.
  • Strong communication and interpersonal skills.

#ZR

Last updated on Jul 1, 2024

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