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Cage Lead (Internal Applicants)

angelofthewinds · 30+ days ago
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Starting Wage: $22.00/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities    

  • Safeguards Casino bankroll.
  • Verifies/Redeems for cash slot tickets and other negotiable items.
  • Redeems coin for the customers following specific cash and coin handling procedures.
  • Process high volume of check cashing, CCCA and Debit Card transactions.
  • Exchanges foreign currency by accurately computing exchange rate.
  • Exchange’s cash and chips for customers following specific cash and chip handling procedures.
  • Completes MLT log for federal cash reporting requirements.
  • Performs computer data entry.
  • Responsible for providing a high level of customer service to internal and external customers at all times.
  • Ensures compliance with Tribal, State, Federal, and NIGC regulations.
  • Ensures control/protection of company assets.
  • Must learn, comprehend and comply with all company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
  • Work nights, weekends and holidays as required.
  • Trains new and existing team members.
  • Observes and identifies training opportunities.
  • Assists in fulfilling duties of the shift supervisor as needed.
  • Performs other duties as assigned.

 

Qualifications

  • Exceptional guest service skills required.
  • Requires a minimum of six months heavy cash handling, training, supervisory, or management experience or equivalent combination of education and experience.  
  • Requires advanced knowledge of all cage positions.
  • Requires ability to operate a 10 key with speed and accuracy.
  • Must possess excellent organizational, communication and interpersonal skills.
  • Strong ability to work with mathematical concepts such as fractions, percentages and ratios to practical solutions.
  • Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
  • Ability to maintain professional, courteous, and effective working relationships with all levels of the organization.

 

Certificates, Licenses, Regulations

  • Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

 

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. Must be able to stand for the duration of the shift. Repetitive movements required from hands and fingers with the occasional bending from the waist.  The position requires exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time. This is a 24 hour, 7 days a week work operation.

Last updated on Mar 16, 2024

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