Executive Front of House Host
Hospitality / Customer Service Experience is essential
Main duties
- Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
- Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
- Flexibility in working hours, including travelling between locations, evening working with some overnight stays
- Be adaptable to a changeable environment and able to operate on a flexible rota system
- Ability to host high profile customers with discretion and 5 star excellence
- Manage all logistics in support of Customer Visits
- Fully understand and comply with client strategy, policies and procedures
- Provide a VIP Concierge Service, including “Meet and Greet”
- Develop effective professional working relationships with client personnel at all levels of the Organisation.
- Develop effective professional relationships with home and international customers
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Support Emergency Procedures as necessary
- Undertake mandatory training courses relevant to the role
- Work closely with the in house catering team to adapt seasonal menus
Key skills
- Extensive hospitality / customer service experience is essential
- Customer focused – always putting the Customer at the forefront of everything you do.
- Ability to remain calm and composed under pressure
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Cultural Awareness
- Organisational and Time Management Skills
- Ability to Problem Solve and escalate when necessary
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self develop
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Last updated on Dec 10, 2024