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Customer Service Agent

tlnt · 30+ days ago
Negotiable
Full-time
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Are you passionate about home gardening and sustainable agriculture? Do you thrive on providing excellent customer experiences? If so, we have an exciting opportunity for you! A company leader in the home gardening and sustainable agriculture industry is expanding its team, and they are seeking a dedicated Customer Service Agent to join the team. As the Customer Service Agent, you will play a pivotal role in ensuring customers receive the support they need by utilizing specialized knowledge of the product line, internal databases, and internal policies and processes.

If you are customer-focused, passionate about sustainable practices, and eager to contribute to a company that values both personal and environmental growth, we invite you to apply and become an integral part of the mission!

This is an incredible remote opportunity to work for a US-based company. 

What You'll Do

  • Respond to customer inquiries by telephone, email, sms, and chat to provide knowledge-based solutions; 
  • Utilize established protocols and guidance from the team leads to resolve complex or unusual requests that may require a customized solution;
  • Dealing with post-purchase situations 
  • Analyze each customer’s service needs and execute, escalate, or route to the appropriate internal departments, as needed;
  • Build relationships with customers by proactively following up on their level of satisfaction with the products and services. Address any resulting inquiries and/or concerns;
  • Participate in projects and provide team support as needed.

What You Need

  • Minimum of 1 – 3 years of experience in Customer Service. 
  • High school diploma required, Bachelor’s degree preferred. 
  • Experience in CRM software is preferred. 
  • Must have excellent interpersonal, organizational, and verbal and written communication skills. 
  • Must have a community-first (warm) communication style.  
  • A good ability to learn and understand products. 
  • Interest in growing plants/hydroponics is a huge plus.  

Salary & Benefits

  • Competitive salary. 
  • This is a full-time (40 hours per week), long-term position.  
  • The position is immediately available and requires entering into an independent contractor agreement with TLNT. 
  • Work from home. 
  • Monday through Friday, 8am to 5pm (+/- 1 hour accepted) - PST. 
  • Additional perks.
The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.

Last updated on Jan 12, 2024

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