VP, Service Delivery

Responsibilities:
The primary objective of the Vice President, Service Delivery position is to lead, manage and inspire a team of people that produce “raves” through their ongoing service and support for a book of clients representing $15,000,000 and greater in annualized recurring revenue (ARR).

 

Specific responsibilities include the following:
• Manage the health of overall book of clients to deliver outstanding client retention and satisfaction
• Hire and equip great people that reflect our core values
• Lead and manage the team to achieve individual, team, & company goals
• Forecast and manage staffing levels and associated expenses
• Continuously refine and improve operations practices
• Lead governance on overall client relationship while ensuring that we are meeting and exceeding client expectations
• Build a relationship with clients via ongoing governance and personal discussions with full portfolio of clients
• Coordinate with bswift call center, COBRA/FSA, and billing teams
• Directly manage one or more key client relationship(s) with governance relationships with all other clients
• Actively participate as a member of the Sales & Service Leadership Team
• Assist in product development & quality assurance efforts as required
• Assist in sales and marketing efforts as needed

 

Qualifications/Experience/Skills/Other Requirements:
• 10+ years' experience managing client relationships within the benefit administration industry

• 10+ years' experience consulting with clients and developing new benefit strategies

• Deep knowledge of employee benefits and related technology solutions
• A leadership style that reflects and reinforces bswift core values
• Strong people management skills
• Ability to assist and equip others to efficiently solve complex problems
• Detailed knowledge of employee benefits and related technology solutions
• Significant health & welfare client relationship management experience
• Strong customer service orientation
• Excellent verbal and written communication skills
• Willingness to work nights and weekends when necessary
• Willingness to travel as needed (up to 20% of the work week and weekends when necessary
• B.A. or B.S. required

 

 

Standard working hours are 9am-5pm Central Time, unless otherwise stated in the Job Description. 

 

 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $160,000-175,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

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Last updated on Aug 16, 2024