Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid)
At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.
Come build a healthier future with us. Let’s make healthcare whole.
THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE.
You love helping people. You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience.
You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.
WHAT YOU'LL DO:
💡 Be the voice of Fullscript—deliver friendly, clear, and effective support to customers.
💡 Solve problems with care—understand customer needs and provide solutions that build trust and confidence.
💡Stay ahead of the game—continuously learn, adapt, and bring fresh ideas to enhance the support experience.
💡 Embrace technology—use modern tools to streamline communication and improve efficiency.
WHAT MAKES YOU A GREAT FIT:
✔ You love helping people. Exceptional service isn’t just a skill—it’s who you are.
✔ You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
✔ You’re detail-oriented. You notice the small things that make a big impact.
✔ You’re adaptable. Change excites you, and you’re always ready to take on new challenges.
✔ You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.
Bonus points if you:
⚡ Have experience with Zendesk or other SaaS tools.
⚡ Are tech-curious and love learning new systems.
⚡ Have an interest in integrative health and wellness.
WHAT YOU GET:
🏆 Flexible PTO—because work-life balance matters.
🏆 RRSP program & stock options—invest in your future.
🏆 Premium benefits package—including $2K for paramedical services like mental health and naturopathy.
🏆 Discounts on Fullscript’s wellness catalog—for you, your family, and friends.
🏆 Training & learning opportunities—we invest in your growth.
🏆 Hybrid work flexibility—your office, your way.