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S

L3 Desktop Support

svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2 · 30+ days ago

New York City, NY, US

Negotiable

Full-time

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Look profiles only 7-10 Years of experience.
Job Responsibilities:

Work directly with customers in person, via phone, via ticketing system, and email
Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers
Installation, configuration and troubleshooting of:
Windows OS
Various applications
Service Now (Mandatory)
Basic network connections
Conference room video and audio support (Polycom, BlueJeans, Google Hangouts)
Support/set up of audio visual equipment
Support employee meeting setup
Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems
Support remote users as needed
Maintain accurate asset inventory

Major Accountabilities:
Trouble shooting

Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination
Responds to all queries, triaging each in a prioritized and timely manner
Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support
Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated

Hardware

Provides hardware support for PCs, printers, network, VoIP phones, wireless and handheld devices
Coordinates with vendors and service providers for in-warranty hardware replacement and service
Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes

Software

Provides support for software with Client on Microsoft Windows and Office products in-house applications
Responsible for updating and maintaining software products and applications as required

Other

Participates in the evaluation, piloting, testing and launch of new hardware, software and apps
Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually
Proposes process improvements
Create Help Desk/desktop communications, announcements and presentations to the company and sub groups
Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions
Manages, maintains, and improves technical documentation

Qualifications:

Two-year or Bachelors Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
PC and Windows hardware skills, network printers and computer networks
Excellent oral and written communication skills
Customer service oriented, team player, good listener

•

Last updated on Oct 4, 2023

About the company

S

svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2

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