We have an exciting opportunity for an enthusiastic supervisor to join our hospitality management team, and elevate the service & experience standards of our Cellar Door. We are looking for a person with exceptional customer service skills, who is able to lead & coach staff to ensure that our customers have a special & premium experience at Chandon. Naturally, you will be responsible to uphold & execute all tasks involved in our daily operations.
You will be responsible to:
- Uphold a standard of excellence in our customer service & Cellar Door operations, leading by example to our wider team. You will be confident to work in all areas of the Cellar Door and be able to elegantly create experiences & overcome any complaints.
- Elevate the skills of our Hospitality Attendants by coaching & training the team on skills such as service, sales, dining & teamwork.
- Promote a culture of teamwork, positivity, enthusiasm, and excellence.
- Support the management team with the supervision of staff, costs and inventory. You will contribute to staff meetings & briefings and share communications from Managers.
- Ensure the presentation of the Cellar Door & all merchandising & advertising material is to a premium standard. Manage the daily cash reconciliation procedures & ensure that our Cellar Door is secure and upholds the active safety & wellbeing culture of our site.
Requirements
In order to be successful in this position, you will have:
- Experience working in a similar role, supervising staff in a premium hospitality venue and fostering a high-performing environment
- Strong customer service skills, dining service skills and sales results
- Proven skill in coaching & developing staff & delivering training modules
- Operational capability across all functions of a Cellar Door or similar environment
- Flexibility to work 5 daytime shifts per week, including weekends and Public Holidays
Benefits
You will be joining a supportive & collaborative management team in a salaried positon, with paid leave, bonus target and wine allocation. For more information speak to your Manager.
•
Last updated on Aug 8, 2024