Customer Service Representative (Evening/Weekend)

What You'll Be Doing

• Respond promptly to customer inquiries through phone calls, emails, and online tickets, addressing issues related to internet services, billing, and technical support.
• Assist customers in navigating our website and online portals, helping them with account management, service upgrades, and troubleshooting common internet connectivity problems.
• Collaborate with the sales and operations team to ensure a seamless customer experience.
• Collaborate with the technical support team to escalate and resolve more complex internet service issues effectively.
• Process customer orders for new internet connections, upgrades, and cancellations, ensuring accuracy in billing and account information.
• Maintain a friendly and helpful demeanor, creating a welcoming atmosphere for customers.
• Stay informed about our products and services to provide accurate information to customers.
• Proactively communicate with customers about planned maintenance, service outages, and any relevant updates to ensure transparency and customer satisfaction in the event of disruptions.
• This is for a shift that includes evenings and weekends.

• High school diploma or equivalent
• Excellent interpersonal and communication skills.
• Previous experience in customer service or a related field is a plus, but not required.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced and evolving environment.
• Basic computer skills and a willingness to learn our internal systems.
• A positive attitude and a genuine desire to help customers.
• Work a flexible schedule.Reliable source of transportation to get to and from work.
• Ability to pass a drug screen and background check