Purpose of this Programme
An internship with ECIC’s ICT Unit gives graduates the opportunity to gain relevant experience in a corporate environment while assisting with desktop and local area network (LAN) support to ECIC users and ensuring continued system availability.
Responsibilities & exposure
- Serve as the initial contact for users of all IT supported systems, applications and services in operation;
- Administer, maintain, service and support approximately 90 end users;
- Hardware setup and support (including monitoring and updating inventory of computer equipment), PC’s, printers, wireless network, switches and cabling;
- Software installation and support for various operating systems (Windows 10, Windows Server), Office 365 productivity and collaboration tools, SharePoint and Active directory;
- Administer and maintain company's e-mail and internet facilities;
- Ensure adequate backups (daily, monthly, yearly) are kept for critical data;
- Maintain the anti-virus control procedures and ensure that the virus definition updates are downloaded and installed on all desktops;
Administering of new equipment or peripherals (quotes, orders, invoices); - Record and escalate any IT service interruptions;
- Assist and be part of in ICT projects;
- Provide weekly ICT reports (incidents and problem management);
- Provide basic end user training
Qualifications
- A minimum of Diploma in IT or MCSE (or equivalent), A+ and N+ certification. An ITIL foundation certificate is preferred, but not essential.
Knowledge Skills and abilities
- Must have good technical understanding of supporting and maintaining workstations and network in a Microsoft Windows environment;
- Understanding of network architecture (OSI models, protocols);
- Excellent communication skills;
- Able to take initiative;
- Able to work under pressure;
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Last updated on Feb 16, 2025