Head of Product

Role OVO-View

Team: Product & Propositions

Salary banding:  £90,000 - £120,000

Experience: Expert

Working pattern: Full-Time

Reporting to: George Penman, Director of Product & Propositions

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Empowering, Transformative, Collaborative

Top 3 qualities for this role: Proactivity, Structured, Team Player

 

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our Product team plays a crucial role in crafting digital experiences that enrich how our customers engage with us. Whether it's the small steps like promoting paperless interactions or the impactful ones like offering energy insights and rewarding greener energy usage, this team is central to our mission of putting both our customers and the planet first.

 

This role in a nutshell:

We are seeking a Head of Product to transform the way our customers interact with us. This role is crucial in enhancing digital engagement, driving sustainability, and supporting OVO’s commitment to a greener future. The ideal candidate will bring a strong product management background, a deep understanding of digital experiences, and a passion for sustainability.

 

Your key outcomes will be:

Within your first 6 months month you’ll:

• Strategic Vision Development: Successfully developed a strategic vision for OVO's digital-first strategy, focusing on closing digital capability gaps, enhancing customer experiences and aligning with commercial and sustainability goals.
• Team Leadership: Established strong leadership within the cross-functional team, inspiring and mentoring product managers, designers, and developers, while fostering a collaborative and innovative culture.
• Stakeholder Collaboration: Effectively collaborated with internal stakeholders, ensuring seamless alignment and integration across UX, Engineering, and customer support teams to enhance digital adoption initiatives.
• Performance Metrics: Establish and track key performance indicators (KPIs), using data-driven insights to continuously improve product performance and digital engagement.

 

 

Is this the job for me?

• A proven leader with experience building and leading a team with a focus on your team’s development and engagement.
• Demonstrable customer and sector expertise at both macro and micro levels, either in the energy sector or others related to previous role(s)
• You can clearly and succinctly articulate a long-term strategic vision, demonstrating an understanding of the influencing factors at play within that, including technology landscape
• Ability to communicate clearly and deliver a succinct, confident message to a wide range of stakeholders up to and including board level
• Passionate about design and customer experience, knowledgeable about product design, persuasion and content strategy, including product marketing
• Proactive communication and stakeholder management, able to navigate a complex set of priorities in how to focus on the best outcomes for our customers and the business. Critically you know when and how to say ‘No’.
• Customers are at the heart of your product decisions, you should be comfortable with key facets of quant data and qual insights, research and experimentation techniques to optimise your strategy accordingly and drive the right outcomes
• You’re adept at developing data driven product strategies to optimise performance and customer impact. 
• Will help your team to set ambitious OKRs and take the responsibility to do what it takes to meet them, helping your team establish clear priorities and find ways of articulating them with your own team and the wider business.
• Be a champion for your product area both in and outside of OVO Tech - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.
• Act as an ambassador for and mentor to our product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.

 

 

You’ll be a successful Head of Product here at OVO if you…

• Big-Picture Thinker: You're the kind of person who sees the forest and the trees, and can map out the most efficient, sustainable path through it. You dream big, plan bigger, and love turning those plans into reality.
• Team Captain: Not just a leader, but a true team player who knows how to rally the troops. You’re all about building a team culture where creativity flows, collaboration thrives, and everyone’s excited to tackle the next big challenge.
• Customer Whisperer: You’ve got a sixth sense for what customers need, even before they do. You’re obsessed with crafting digital experiences that make their lives easier, greener, and more delightful.
• Product Guru: You’re a master of the product management universe, guiding products from idea to launch with the precision of a seasoned pro. You live for those “aha!” moments when a feature you championed makes customers’ lives better.
• Data Detective: Numbers are your best friend. You love digging into data, tracking KPIs, and using those insights to make smart, data-driven decisions that keep your products ahead of the curve.
• Collaboration Ninja: You’re a pro at breaking down silos and getting everyone—from designers to developers to customer support—on the same page and working together seamlessly.
• Green Champion: Sustainability isn’t just a buzzword for you—it’s a passion. You’re driven by the mission to create a greener future and excited to work for a company that’s leading the charge.

 

 

Let’s talk about what’s in it for you

We’ll pay you between £90,000 and £120,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

 

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

 

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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Last updated on Aug 27, 2024