UK Trading Support Supervisor

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

For more information visit www.marex.com

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

UK Trading Support Supervisor will manage the London Trade Support team which provides 1st/2nd level support to all Front Office, real-time trading and market data systems. Partners with our Global Trading Support teams and other departments to assist in daily functions.
Involved in projects that can span within the Trading Support team or companywide as needed.

Responsibilities:

• Supervise the team in offering 1st/ 2nd level support for all Trading Platforms offered by Marex to both internal and external client base
• Provide first and second line support for all global trading platforms to both Marex’s internal and external client base.
• Handle user and account administration to include limits adjustments upon Risk team approval.
• Help with system outage management for client trades.
• Liaise between technology department and other business groups to communicate changes.
• Assist with ongoing review of manual processes, including reporting to identify improvements and automation opportunities, etc.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with Marex’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Competencies, Skills and Experience:

Skills and Experience
• Significant experience in a management role.
• Demonstrable experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG , CME Direct and various other ISVs
• Experience working with Global exchanges.
• Excellent communication and organization skills
• Process-driven and systematic mindset
• Dynamic work ethic with the ability to adapt to an ever-changing electronic trading environment
• Pro-actively learns and adapts to new technologies, platforms or requirements
• Positive attitude and enthusiasm towards picking up issues
• Calm demeanour
• Must be comfortable with shift coverage generally between 7:00am and 5:30pm (to cover 8.5 hours) Mon-Fri; with occasional needs for after hours, weekend and bank holiday coverage.

Competencies:
• Detail-directed problem solver.
• Strong leadership capabilities.
• Process driven and systematic
• Critical thinker.
• Trading front end functionality knowledge
• Dynamic work ethic: ability to adapt to changing electronic trading environment. Pro-actively learning new technologies and adapt to new technologies, platforms or requirements
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

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Last updated on Oct 7, 2024