QA Monitor

We’re growing! Do not miss the opportunity to be a part of our global team as our QA Monitor

About us:

At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

You'll be responsible for ensuring that agents receive weekly feedback, identifying best practices as well as opportunities for improvement. Also alert quality and training analysts on pain points so they can take action plans focused on customer experience.

As a QA Monitor, you'll be responsible for:

• Monitor customer service interactions and rate the level of quality according to the goals established by the team.
• Provide feedback and coaching to improve the experience given to our users.
• Support in quality and customer experience analysis, and development of improvement plans.
• Participate in professional development activities/projects.

What will make us choose you?

• Passionate about customers and providing extraordinary experiences.
• Empathetic, with good communication and teamwork skills
• Attention to detail and precision and Proactivity.
• Knowledge of G-Suite: Sheets, Docs, Slides, Forms.
• Open to taking on new challenges and working in an environment of constant change due to accelerated growth.
• Want to be a fundamental part of building the team and the bases for the iVisa experience

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.

Last updated on Oct 21, 2024