Call Center Representative

• Answer incoming phone lines Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction Utilize DE & all applicable systems to procure needed program details to answer the callers questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts Following details of required call scripts Call Center is for both Subrogation and Dependent Eligibility Verification departments

Last updated on Mar 8, 2023