Browse
Employers / Recruiters

Customer Service Lead, Customer Service Associate, Allocations, Shipping

nyc-alliance-company-llc · 30+ days ago
$75-85k
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Customer Service Lead

  • Manage, Oversee, and support the Customer Service Associate
  • EDI order management
    • Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
    • Review any discrepancies against contracts/bulks
    • Check inventory availability if no contact/bulk exists- check with Sales prior to processing
    • Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
    • Follow up with accounts/buyers for EDI revisions/corrections
  • 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.
  • 855 acknowledgements are being sent  with in the accounts timing requirement
  • Enter all Production inquires, paper PO’s and non B2B inventory orders
    • Check all orders prior to entering- all proper documentation has been provided from the account/sales.  Signature approvals provided (if not then orders cannot be entered until proper approval is provided)
    • Ensures timely and accurate order entry
  • Own and manage all Sales order Maintenance that needs to be completed daily
  • Direct Contact for our retail Partners
    • Cancellations- changes- move ups-extensions-purchase order corrections
    • UPC’s
    • EDI issues and corrections
    • Work with Sales and accounts for confirmations
  • Reworks- Approval process, sending proper documentation to warehouse and following up that it is completed.
  • Works closely with Allocators on order fulfillment process
  • Follow up with Sales on pending issues

Requirements

  • For Customer Service Lead: 5+ years in customer service; ideally within the apparel industry
  • For Customer Service Associate, Allocations, Shipping: 2+ years in customer service; ideally within the apparel industry
  • Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
  • Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
  • Strong prioritization and time management skills with ability to delegate effectively
  • Strong computer/systems knowledge including MS Office applications

Benefits

  • Competitive compensation packages
  • Medical, Dental, Vision, FSA
  • Retirement Savings Plan Match
  • Summer Fridays
  • Discounts and More!
  • Annual Salary $75,000 - $85,000
  • The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.

Last updated on Aug 12, 2024

See more

About the company

More jobs at nyc-alliance-company-llc

Analyzing

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

New York, New York

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status