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VIP Manager - German & English native speaker

jobmatchingpartner · 13 days ago
€30,000 - €45,000
Full-time
Remote
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<p>A Curacao-licensed crypto casino is seeking a dedicated and dynamic VIP Manager to manage and enhance their relationships with high-value customers. <br>The perfect match for this role speaks German and English on a native level and has previous experience within the igaming industry, and ideally previous experience with VIP management. </p><p><strong>Role &amp; Responsibilities</strong></p><ul><li>VIP Customer Management</li><li>Build and maintain strong relationships with VIP players through personalised communication and exceptional service</li><li>Monitor VIP player activity to ensure retention and engagement, addressing any issues or concerns promptly</li><li>Retention and Reactivation</li><li>Develop and implement strategies to retain VIP customers and reactivate those who have become inactive</li><li>Conduct regular outreach to inactive VIPs to understand their needs and encourage their return to the platform</li><li>Data Analysis and Segmentation</li><li>Utilize customer data to identify potential new VIPs within the existing database</li><li>Work closely with the marketing team to identify high-value players from specific acquisition channels</li><li>Design and deliver bespoke offers, rewards, and promotions based on VIP players' gameplay, betting patterns, and preferences.</li><li>Coordinate with internal teams to ensure timely and accurate delivery of personalized VIP offers</li><li>Collaborate with the marketing team to develop campaigns targeted at potential VIPs</li><li>Provide insights and feedback on marketing strategies to optimize VIP acquisition and retention</li><li>Prepare regular reports on VIP player activity, retention rates, and the effectiveness of VIP promotions</li><li>Analyze data to identify trends and opportunities for improving the VIP experience</li></ul><p><strong>Skills &amp; Experience</strong></p><ul><li>Native English and German speaker with excellent communication skills both written and spoken</li><li>2+ years’ experience within igaming B2C</li><li>Previous experience in igaming VIP management would be a massive plus</li><li>Thorough understanding of the online gaming industry, specifically in crypto casino</li><li>Strong analytical skills with the ability to interpret data and make informed decisions</li><li>Proactive and results-oriented with a customer-centric approach</li><li>Ability to work independently and to deliver to meet or exceed targets</li><li>Excellent interpersonal and collaborative skills</li><li>Happy to work in an agile, fast-paced environment</li><li>Strong computer literacy </li><li>Proficient in CRM software and other relevant tools for customer management and data analysis</li></ul><p><strong>About this role</strong></p><ul><li>€30-45K basic depending on experience</li><li>Performance-based bonuses</li><li>Opportunities for career growth and professional development</li><li>Flexible working hours</li><li>Can be office-based in Malta, hybrid, or fully remote</li></ul><p>Please, apply with your detailed CV in English</p><p><br>*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent</p> •

Last updated on May 31, 2024

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