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Commercial Customer Support Specialist

safepointinsurance · 30+ days ago

Tampa, FL

$28k+
Estimation

Full-time

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Are you passionate about delivering outstanding customer service and eager to advance your career in P&C insurance? Apply for our Commercial Customer Support Specialist role and enhance your Commercial Lines experience while developing your skills!

This position is based in our Gunn Highway office in Tampa, FL 33618.
Safepoint MGA, LLC is a P&C Insurance carrier based in Tampa, FL.

Job Summary
Provides administrative support to the Commercial Underwriting team including assistance with incoming correspondence, emails, phone calls, inspection requests, and faxes. Ideal candidate is experienced in handling Customer Service calls, review and process non-premium bearing endorsements, support the Citizens Imports, assist with rating, and order various underwriting reports, such as inspection requests, CLUEs, complete Marshall & Swift cost estimators and provide any other administrative support as needed by the Commercial department.

Duties and responsibilities

Provides administrative support with new business activities and binding documents.
Responsible for scanning and indexing of incoming faxes, correspondence, document upload items and commercial email inbox items, such as return mail.
Handles Customer Service inquiries as part of the department phone queue
Performs data entry with rating programs, Mail Merge Documents, and reviews and processes document uploads
Provides administrative and data entry support with Citizens Take-Out policies
Assists with processing non-premium bearing endorsements, requests for loss runs and AOR changes
Complies with productivity, quality, file documentation requirements and service standards
Other tasks and projects as may be assigned

Essential Job Functions

Ability to use computer systems to support new business activity and binding documents
Ability to answer the telephone and engage in live chats through computer software programs to provide customer service support for agents and policyholders with the Commercial Lines products
Ability to think critically, research and assess risk, and make informed decision
Ability to effectively communicate verbally and in writing
Ability to keyboard 45 wpm minimum for data entry purposes

Qualifications

2-5 years of administrative support in commercial property and casualty insurance.
Knowledge of Commercial Underwriting department policies, procedures, and terminology
Excellent communication and organizational skills
Strong computer skills and systems knowledge
Ability to multi-task efficiently and work in a fast-paced environment
Excellent customer service skills and phone etiquette
440 License, or the ability to obtain a 440 license if necessary
High School Graduate or Equivalent

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to grasp, handle, or feel; and reach with hands and arms

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premiums)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
AAA Membership (company paid)
Identity Theft Protection (company paid)
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.
•

Last updated on Aug 19, 2024

About the company

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safepointinsurance

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