We are looking for an enthusiastic Sales Manager to join our team. The successful candidate will have a proven track record in retail management, particularly within the luxury sector, with a strong emphasis on serving VIP clients. As a Sales Manager, you will be responsible for driving sales, managing the sales team, and ensuring that our VIP customers receive an unparalleled shopping experience.
Key Responsibilities:
- Lead, motivate, and manage the sales team to achieve and exceed sales targets, with a particular focus on VIP client engagement.
- Develop and implement sales strategies tailored to attract and retain VIP clients, driving growth and profitability.
- Provide exceptional customer service, ensuring a luxurious and personalized shopping experience for all clients, especially our VIPs.
- Establish and maintain strong relationships with VIP clients, understanding their preferences and anticipating their needs.
- Monitor and analyze sales performance metrics, adjusting strategies as needed to enhance VIP client satisfaction and loyalty.
- Train and mentor sales staff on product knowledge, sales techniques, and customer service standards, with an emphasis on VIP client interactions.
- Handle VIP customer inquiries, complaints, and feedback with professionalism and discretion.
- Maintain visual merchandising standards to reflect the luxury brand image.
- Collaborate with the marketing team to develop exclusive promotional activities and events for VIP clients.
Requirements
- Proven experience as a Sales Manager in the luxury retail sector, with a strong focus on VIP client management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze sales metrics and develop strategies to improve performance, particularly with VIP clients.
- High level of professionalism and a customer-centric attitude.
- Deep knowledge of luxury brands and products.
- Flexibility to work evenings, weekends, and holidays as required.
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Last updated on Jun 12, 2024