<p>David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for Russian or English-speaking Team Manager to join their their team in Riga.</p><p><br></p><p>Role: Team Manager</p><p>Location: Riga, Latvia</p><p>Work model: on-site</p><p>Employment type: full time</p><p><strong><br></strong></p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Provide guidance, mentorship, and career development opportunities to team members</li><li>Lead the team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas</li><li>Establish clear objectives and collaborate with team members to develop effective strategies for achieving results</li><li>Oversee projects that involve quantitative analysis, industry research, and development initiatives</li><li>Identify actionable insights and make recommendations through clear and effective communication</li><li>Ensure consistent quality and productivity across all channels, maintaining performance according to service level metrics</li><li>Quickly adjust to shifts in workflows, processes, procedures, and product features</li></ul><ul> </ul><ul> </ul><ul></ul><ul></ul><p dir="ltr"><br></p><p dir="ltr"><strong>REQUIREMENTS</strong></p><ul><li>Fluent in Russian or English (at least C1 level), both written and oral </li><li>Significant experience in a complex, fast-paced environment</li><li>At least 2 years of relevant experience in managing teams</li><li>Strong analytical and creative problem-solving abilities</li><li>Excellent written and verbal communication skills</li><li>Passion for delivering outstanding customer service</li><li>Proven ability to manage multiple tasks and prioritise effectively</li><li>High level of integrity demonstrated in both personal and professional settings</li><li>Willingness to work rotating shifts</li></ul><p><strong><br></strong></p><ul></ul><p dir="ltr"><strong>OFFER</strong></p><ul> <li>Competitive salary and benefits package</li> <li>Opportunity for professional growth within a leading BPO company</li> <li>Collaborative and inclusive work environment</li> <li>Modern office space</li> <li>And many more! </li></ul> •
Last updated on Oct 31, 2024