Sales Operations Manager (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

About the Role

As a key member of our SalesOps team, the Sales Operations Manager plays a critical role in driving the success and efficiency of our Global Sales and Account Management team.  We’re looking for someone who’ll partner with sales leadership to develop and implement strategic initiatives aimed at maximizing revenue growth and operational efficiency. Your responsibilities will include leading projects, maintaining and optimizing our Salesforce platform, and continually enhancing our sales processes and tools. You will:

• Lead the design and execution of projects that support the operational and strategic goals of the Sales team 

• Maintain and optimize Salesforce by gathering user requirements and feedback and designing scalable solutions to drive sales team productivity.

• Collaborate cross-functionally with Marketing, Finance, Product and other functions to drive strategic initiatives

• Equip the sales and account management teams with the tools and knowledge necessary for success.

• Develop operational and strategic reports and analyses to enable Sales leaders to execute business objectives successfully

• Develop a framework for developing corrective action plans based on operational metrics to identify sales performance issues and opportunities 

What We’re looking For

• 5+ years of experience in sales operations, preferably with a focus on global markets.

• Experience in structuring sales teams and optimizing sales processes to drive revenue growth.

• It is suited for a proactive individual capable of navigating complex, ambiguous, and highly visible challenges. 

• Proficient in Salesforce, experience with SQL, analytics and metric visualization tools

• Excellent analytical skills to measure the impact of initiatives and make data-driven decisions

• Ability to work effectively across different teams, demonstrating strong collaboration, communication and project management skills.

• Candidates with non-traditional backgrounds are strongly encouraged to apply.

 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.