CampusWorks is seeking a Helpdesk Technician to join our team. Reporting to the Director of Service Desk, this role serves as the first point of contact for the students, faculty, staff, and campus community members at our partner institutions. The Helpdesk Technician provides first-tier troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-related issues, delivering solutions in a friendly and professional manner. Responsibilities include diagnosing and resolving technical issues through phone, email, chat, or in-person support, coordinating with relevant departments, and other assigned duties.
This position offers an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills. With a positive attitude and strong communication skills, you will play a critical role in ensuring a seamless experience for users and fostering a collaborative and efficient support environment.