Senior Revenue Operations Analyst (Hybrid)

Hi, Future Homie!

As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

We’re looking for an outstanding Senior Revenue Operations Analyst to own the tooling stack and processes our Sales, Customer Success, and Support teams use to win. Alongside our Salesforce administrator, you will own our GTM tooling strategy and execution. Reporting to the Head of RevOps, you will work closely with Go-to-Market leadership and Analytics to help our teams drive better customer outcomes. This role includes both setting our tooling strategy, and hands on building workflows, tooling, and processes.

You will make an impact by

You’re a builder. You’re a self-starter who thrives in a fast-paced and changing environment. You set big goals for yourself and work hard to accomplish them. You thrive in a performance-driven environment where your contributions are recognized. You’re excited at the prospect of being an early team member and flexing your entrepreneurial muscle. You crave impact—and you’re ready to build something amazing and long-lasting.

• GTM Technology Strategy: Develop and execute a technology roadmap that aligns with our Product Led Growth (PLG) objectives.
• Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, customer success, and support teams to understand their technology needs and optimize processes.
• Choosing and implementing new systems: Oversee the selection, implementation, and integration of technology platforms (CRM enhancements, marketing automation, analytics tools, etc.) to support GTM functions, current and future, and drive revenue growth.
• Hands-on systems development: high throughput in configuring and optimizing the systems used for driving growth in a Product-Led, high-velocity environment.
• Enable Data-Driven Decisions: we rely on data to make decisions and understand what we can do better. Our GTM tools and workflows need to capture the data needed to understand our business accurately.
• Change Management: Drive organizational change by promoting the adoption of new technologies and best practices to enhance GTM effectiveness.
• Training and Enablement: Develop training programs to empower GTM teams to leverage technology tools effectively and efficiently.
• Help guide the introduction of AI to our customer facing teams at Homebase.
• Be a team player!  We’ll win together and commit to bringing a collaborative attitude to the table everyday.

You’re a bar raiser, which means you come with 

• 3-5 years of relevant experience in a Revenue Operations role, preferably within a pre-IPO SaaS company, with at least one year managing a tech stack.
• Strong understanding and strong opinions on what a high-volume, Product-Led Growth SaaS environment looks like.
• Experience understanding Sales and Customer Success workflows, and configuring, building, and administering systems to make those workflows better.
• Ability to move fast and prioritize a high volume of work requests based on business impact, set expectations with requesters, and consistently deliver on those expectations.
• Experience communicating technical information to non-technical audiences.
• Able to partner with leadership teams to influence strategy and change initiatives through deep knowledge of how to leverage technology.
• Habit for thinking in processes and data.
• Knowledge of Salesforce and related tools (telephony systems, Gong, etc) is a plus.

What We Offer 

• Stock Options - Everyone is an Owner! 
• 401(k) program + 4% company match
• Employer supplemented Medical, Dental, and Vision Insurance Plans
• 20 days of accrued PTO, annual paid holidays, and paid volunteer time off
• Continued learning and development stipend
• Paid life insurance
• Short- and long-term disability coverage
• Paid parental leave after 1-year of service
• Commuter benefits
• Flexible spending account (FSA) options
• Top-of-the-line equipment and stipend for workspace setup 
• Work from home Monday, Thursday, & Friday 
• Meals provided at our vibrant workspaces
• Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process

• Meet the Talent Acquisition team, Lauren B.
• Meet the Hiring Manager, Josh L. 
• Participate in a Technical Interview
• Meet the Leadership team
• Professional Reference Checks
• Background Check + Offer Stage
• Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

About Us

Our mission is to make small business teams unstoppable.

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.

Homebase is based in San Francisco, Houston, Denver, and Toronto. We are backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.

At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal-opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.

**Interview Recording Notice:

By participating in interviews with Homebase, you consent to using a recording and transcription tool during the interview process. Please be aware that all interviews may be recorded and transcribed to evaluate candidates and ensure the quality of our recruitment process. If you do not consent to be recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.

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Last updated on Aug 27, 2024