Cisco Unified Call Manager

• Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
• Voice Gateway /SRST configuration and troubleshooting
• Session Border Controller /Audio Codes configuration and troubleshooting
• Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
• SIP, MGCP and H.323 gateways.
• UCCX 8.0 and 9.0 for IMAC’s
• Basic scripting knowledge of UCCX 8.0 & 9.0
• Good in Communication skill
• Good Technical bridge drive skill

• UCCX and ProCenter Contact Center Solution
• Verint , Callibrio configuration and troubleshooting
• Understanding of Customization of contact center reporting
• Wallboard integration
• Knowledge of session border controller and audio codes configuration and troubleshooting
• Good Communication and customer handling skill
• Good Understanding of API
• Good technical bridge drive skill
• ISDN, SIP, MGCP and H.323 protocols.
• UCCX 8.0 and 9.0 for IMAC’s

• Technical Certification: CCVP with at least 8+ years of experience.
• Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
• Good understanding of Cisco Contact center Environment UCCX
• Knowledge of Siemen Contact center ProCenter and XMU IVR solution
• Configuration , Integration of Gateway/SRST and Client/Audio Codes
• Good Understanding of the Legacy –VOIP Integration
• Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment

• Good understanding of Unity Connection Voice mail services.
• Good Knowledge of the call flow and end user feature
• Have good hands on in Upgradation and migration of the Cisco System.
• Good Understanding to analysis SIP , Gateway and Server Logs

• Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
• Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
• Expert level experience in handling Cisco and Siemens Infrastructure.
• Good communication skills and team handling
• Open for 24x7 availability
• Good in Sev-1 technical bridge drive
• Have knowledge of Incident and Problem management
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update work logs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call

Last updated on Oct 4, 2022