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Cisco Unified Call Manager

svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2 · 30+ days ago

Portland, OR, US

Negotiable

Full-time

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Job Description
KEY TECHNOLOGIES:

Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
Voice Gateway /SRST configuration and troubleshooting
Session Border Controller /Audio Codes configuration and troubleshooting
Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
SIP, MGCP and H.323 gateways.
UCCX 8.0 and 9.0 for IMAC’s
Basic scripting knowledge of UCCX 8.0 & 9.0
Good in Communication skill
Good Technical bridge drive skill

UCCX and ProCenter Contact Center Solution
Verint , Callibrio configuration and troubleshooting
Understanding of Customization of contact center reporting
Wallboard integration
Knowledge of session border controller and audio codes configuration and troubleshooting
Good Communication and customer handling skill
Good Understanding of API
Good technical bridge drive skill
ISDN, SIP, MGCP and H.323 protocols.
UCCX 8.0 and 9.0 for IMAC’s

Detail

Technical Certification: CCVP with at least 8+ years of experience.
Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
Good understanding of Cisco Contact center Environment UCCX
Knowledge of Siemen Contact center ProCenter and XMU IVR solution
Configuration , Integration of Gateway/SRST and Client/Audio Codes
Good Understanding of the Legacy –VOIP Integration
Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment

Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system

Good understanding of Unity Connection Voice mail services.
Good Knowledge of the call flow and end user feature
Have good hands on in Upgradation and migration of the Cisco System.
Good Understanding to analysis SIP , Gateway and Server Logs

Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
Expert level experience in handling Cisco and Siemens Infrastructure.
Good communication skills and team handling
Open for 24x7 availability
Good in Sev-1 technical bridge drive
Have knowledge of Incident and Problem management
Expert level experience in handling Cisco IP telephony Network Infrastructure.
independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Update the knowledge base
Technically upgrade across versions of environment when required
Ticket Monitoring
On - call support
Opening Bridge Call

•

Last updated on Oct 4, 2022

About the company

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