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Cisco Unified Call Manager

Negotiable
Full-time
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Job Description
KEY TECHNOLOGIES:
  • Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
  • Voice Gateway /SRST configuration and troubleshooting
  • Session Border Controller /Audio Codes configuration and troubleshooting
  • Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
  • SIP, MGCP and H.323 gateways.
  • UCCX 8.0 and 9.0 for IMAC’s
  • Basic scripting knowledge of UCCX 8.0 & 9.0
  • Good in Communication skill
  • Good Technical bridge drive skill
  • UCCX and ProCenter Contact Center Solution
  • Verint , Callibrio configuration and troubleshooting
  • Understanding of Customization of contact center reporting
  • Wallboard integration
  • Knowledge of session border controller and audio codes configuration and troubleshooting
  • Good Communication and customer handling skill
  • Good Understanding of API
  • Good technical bridge drive skill
  • ISDN, SIP, MGCP and H.323 protocols.
  • UCCX 8.0 and 9.0 for IMAC’s
Detail
  • Technical Certification: CCVP with at least 8+ years of experience.
  • Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
  • Good understanding of Cisco Contact center Environment UCCX
  • Knowledge of Siemen Contact center ProCenter and XMU IVR solution
  • Configuration , Integration of Gateway/SRST and Client/Audio Codes
  • Good Understanding of the Legacy –VOIP Integration
  • Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment
Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system
  • Good understanding of Unity Connection Voice mail services.
  • Good Knowledge of the call flow and end user feature
  • Have good hands on in Upgradation and migration of the Cisco System.
  • Good Understanding to analysis SIP , Gateway and Server Logs
  • Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
  • Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
  • Expert level experience in handling Cisco and Siemens Infrastructure.
  • Good communication skills and team handling
  • Open for 24x7 availability
  • Good in Sev-1 technical bridge drive
  • Have knowledge of Incident and Problem management
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update work logs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call

Last updated on Oct 4, 2022

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