Customer verification specialist with German

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

About the role

As a KYC Analyst with German, you would be working on being the first line of defense in our battle against financial crime. Through cross-platform research (e.g. trade registers, screening software and open search analysis), you’ll prepare client-specific KYC related analysis and complete on-boarding due diligence where required.

As a KYC Analyst with German you will:

• Communicate with applicants via email (non-call center environment)
• Review and verify member data and documentation as part of the company’s CDD and EDD processes
• Liaise with internal compliance personnel on the shaping and application of KYC policy
• Identify areas of improvement that improve efficiency and member experience
• Lend a hand whenever it may be needed in the business
• Be expected to work weekends, not every but some (rotation)

What we're looking for

The ideal candidate will have:

• Excellent spoken and written English skills
• Excellent written German skills
• Natural curiosity about KYC principles and processes
• Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes
• Professional work experience, preferably in financial services though gaming would also be highly advantageous
• Previous client service experience or dealing with third party suppliers/partners
• An analytical mind – able to digest large data sets and spot patterns and trends with ease
• Good computer literacy

What you’ll get in return:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-IK1
#LI-Remote

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Last updated on Aug 7, 2024